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Terms and Conditions

1. Introduction

Welcome to Fresh Pick. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions.

2. Products

We specialise in selling handmade products. All products are made with high-quality ingredients. Due to the handmade nature of our products, variations in appearance, colour, and taste may occur.

3. Orders and Payments

  •  Orders can be placed through our website.
  • Payment must be completed at checkout using the available payment methods.
  • Prices are listed in Rand and include applicable taxes unless otherwise stated.
  • We reserve the right to refuse or cancel any order due to pricing errors, stock shortages, or other unforeseen circumstances.

4. Shipping and Delivery

  • We ship to locations as specified on our website.
  • Delivery times may vary depending on location and carrier service.
  • We are not responsible for delays caused by third-party shipping providers.
  • Any customs duties or import taxes are the responsibility of the buyer.

5. Returns and Refunds

  • Due to the perishable nature of our products, we do not accept returns.
  • If an item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos as proof.
  • Refunds or replacements will be issued at our discretion.

6. Allergies and Dietary Information

  • Our products are made in facilities that may process nuts, dairy, and gluten.
  • It is the customer’s responsibility to check ingredient lists before purchasing.
  • We are not liable for any allergic reactions or adverse effects caused by our products.

7. Intellectual Property

All content on this website, including images, text, and branding, is our intellectual property and may not be copied, reproduced, or used without our permission.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

9. Governing Law

These terms are governed by the laws of South Africa. Any disputes shall be resolved in the jurisdiction of South Africa.

10. Changes to Terms

We reserve the right to update these terms at any time. Changes will be posted on our website, and continued use of our services implies acceptance of the updated terms.

11. Contact Us

For any questions or concerns regarding these terms, please contact us at info@freshpick.co.za